Agent Pulse

Know when your team needs attention

Agent Pulse helps sales managers, support team leaders and Bitrix24 administrators spot gaps in tracked activity and recurring missed calls. See selected employees in one overview, understand which limits have been reached and arrange follow-up inside Bitrix24.

Make monitoring fit your working day

Choose the employees to monitor, then set your timezone, working hours, weekdays and holidays. Decide which supported events count as activity and how long a gap should last before it needs attention. Monitoring follows your saved work schedule, so a non-working day is not treated as a full day of inactivity.

For example, a sales manager can set a 30-minute idle limit during office hours. A selected tracked event resets the employee's idle timer. If the gap reaches the configured limit, Agent Pulse opens an incident and can notify the designated recipients. A separate rule checks whether missed calls reach your chosen count within a window of working days.

See activity and online status together

Team overview shows current idle time, missed calls, monitoring status and recent tracked events. Search for an employee or filter the team to focus on idle breaches and missed calls. Online and offline indicators add context using the status available from Bitrix24; when that information cannot be obtained, the app shows that presence is unavailable.

Online status is separate from work activity. Being online does not reset the idle timer, and an idle period means no selected activity was recorded, rather than proof that an employee was not working.

Choose the signals relevant to your team

Supported sources include outgoing and handled incoming calls, selected CRM details creation and updates, email and SMS activity entries in CRM, and messages in accessible chats and Open Channels. Available message history is checked to help recover messages between synchronizations. Chat coverage depends on the conversations accessible to the connected administrator.

Bring follow-up into Bitrix24

Choose recipients and deliver alerts through Bitrix24 notifications, chat messages or tasks. Configure immediate alerts, repeat reminders and scheduled reports to suit your workflow. Use the Journal to review incidents and notification delivery history when you need to understand what happened.

Start with a focused setup

Install Agent Pulse as a Bitrix24 administrator, select your team and save your monitoring rules. Review the overview during working hours and adjust the thresholds to match your team's responsibilities. Administrators can also grant selected colleagues access to the application.

Agent Pulse works with supported data available through your Bitrix24 connection. It does not record screens, keystrokes or activity in other desktop applications. The interface is in English.