Infobip SMS

Infobip SMS helps sales and support teams send SMS from Bitrix24 without manual work. It is built for businesses that use CRM automation and want messaging tied to workflows and CRM records. This reduces routine tasks and keeps outreach consistent.

Why businesses use it

When SMS is handled outside the CRM, teams lose time and context. This integration keeps SMS inside Bitrix24 and supports automated communication.

Business value

• Less manual SMS sending with automation rules

• Faster follow‑ups on leads and deals

• More consistent customer communication

• Ability to run automated SMS steps in a sales funnel

Common use cases

• Send automated SMS from CRM automation rules

• Trigger SMS from workflows and CRM detail forms

• Run SMS campaigns in CRM Marketing

• Use SMS in sales funnel automation

• Test SMS delivery before launch

How it works

Install the app from Bitrix24.Market and authorize your Infobip account (GDPR acceptance is required for API access). Copy your Infobip Public API Key and paste it into the app settings, then save. Use the Test button to send a trial SMS; after a successful test, you can send SMS via Bitrix24 automation rules, workflows, CRM detail forms, and CRM Marketing.

FAQ

We need automated SMS from CRM. Can Infobip do that?

Yes. Use Infobip as the provider in Bitrix24 automation rules and workflows.

We can’t connect the app. What credentials are required?

You need a Public API Key from your Infobip account and must accept GDPR to use the API.

We want to verify delivery before going live. What should we do?

Send a test SMS from the app to confirm that Infobip is connected and sending.