Call Center Wizard
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Call Center Wizard — is an app for call centers that lets operators access client’s info and assign necessary actions during the conversation right from the call card.
With the Call Center Wizard app you can:
- form various scenarios for communication with clients and assign them to corresponding operators;
- create action buttons for leads/contacts/companies processing (call back, change lead status, set a meeting, create a task, etc.);
- customize the call card interface — during the call the operator sees only those fields that are needed for the work with the client and interaction history with him.
- Bitrix24: Cloud or Self-Hosted with active license
Price
The basic version of the app (1 - 3 active users on one portal) is available for free. If you want to increase the number of users, you can purchase advanced license type for 4+ users.
At the moment, you can purchase the app for 3 and 12 months.
We accept payments made via bank card and bank transfer. Closing documents are available upon request for payments starting from €279.
| Period (months) | Price for 4+ users, € |
| 3 | 147 |
| 12 | 529 (-10%) |
To buy the app, text us in Chat, and we will contact you right back.
Versão 3
1. Fresh app interface design
2. Added the ability for the operator to choose the entity to fill in during a call.
3. We've included the feature to assign role to entire department in one go.
4. You can assign custom buttons for each script.
Versão 2
The app has been redesigned: now it has a new user-friendly interface and interactive tips that make it easier to work with the app.
The designer for sales scripts has been updated.
Now one can use multiple sales scripts at the same time.
The agent can successively enter the client's data that is needed at each specific step of the script.
Versão 1
The app for call-center work optimization
We perform our module support in Open Channel chat. You can reach us via:
1. The chat right in your Bitrix24 (the link opens a chatbox in your Bitrix24).2. The chat at our site informunity.us (the icon in the right bottom corner opens a chatbox). After the start of the dialog enter your email so that you could receive a notification about our reply and the communication history even after you close tab with the chat in your browser.
The first way is the most convenient one: you will always find our reply and the communication history in your Bitrix24 messenger. But for the link to work in a Bitrix24 On-premise, you must have all necessary modules installed and the portal must have connection with the outer world. If the first option does not work for one reason or another, please proceed with the second one.
Please note that we do not provide technical support via phone or email.
If you haven't received a prompt response, please wait for us to reply. We work from 9 am till 6 pm (GMT+3), Mo-Fri.
We care about your feedback and do our best to answer all of your questions. Text us :)
Install the Call Center Wizard app in your Bitrix24 and configure it on the app page.
No additional services are required. You can start working right after installation.
For Bitrix24 On-premise your server needs to have access to https://marketplace.informunity.es/ via port 443.
To learn more how to configure and use the app, read a detailed user guide on our website.