Predictive dialer

Predictive dialer
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The app allows you to automatically dial customers' phone numbers using a precompiled base.

Features

With the Predictive Dialer app you can:

  • maintain a steady and proportionate load on operators: you can set how often the system should address the dialing database to get the list of numbers, and how many numbers should be dialed simultaneously;

  • start/stop dialing;

  • track the dialing progress.

Requirements

  • Bitrix24: Cloud (all plans) or Self-Hosted with active license;

  • Asterisk up from 13 version.

How it works

For the app to work correctly, you should do the following:

  1. shape the calling base via .csv file (max 100 000 numbers for a dialing round);

  2. set preferred conditions (dialing interval and lines quantity);

  3. launch the dialing round.

If the client picks up, the system sends him to the operators’ queue. If all operators are busy, the script automatically puts itself on hold and gets back to calling in a set interval of time. If a client is busy or unreachable, his number is registered as an unanswered call, and the script moves to the next one. After reaching the last number in the base, the script stops its work.

To learn more about how to work with the app, read a thorough guide on our website.

Price

At the moment, you can purchase the app for 3, 6, and 12 months.

We accept payments made via bank card and bank transfer. Closing documents are available upon request for payments starting from $279.

Period (months)

Price, $

1

49

3

147

6

279 (-5%)

12

529 (-10%)


To buy the app, text us in Chat, and we will contact you right back.

Versão 1

The app lets you perform automatic calls to your client base.

We perform our module support in Open lines chat. You can reach us via:

  1. The chat right in your Bitrix24 (the link opens a chatbox in your Bitrix24).

  2. The chat at our site informunity.us (the icon in the right bottom corner opens a chatbox). After the start of the dialog enter your email so that you could receive a notification about our reply and the communication history even after you close tab with the chat in your browser.

The first way is the most convenient one: you will always find our reply and the communication history in your Bitrix24 messenger. But for the link to work in a self-hosted version of Bitrix24, you must have all necessary modules installed and the portal must have connection with the outer world. If the first option does not work for one reason or another, please proceed with the second one.

Please note, that we do not provide technical support via phone or email.

If you haven't received a prompt response, please wait for us to reply. We work from 9 am till 6 pm Moscow time (GMT+3), Mo-Fri.

We care about your feedback and do our best to answer all of your questions. Text us :)

1. Install the Predictive Dialer app in Bitrix24.

2. Create an AMI user. Set full rights for reading and recording.

3. Insert the following in the App's settings tab:

  • Asterisk address;

  • AMI port;

  • AMI user login;

  • AMI user password.

Read the detailed instructions on how to install, configure, and work with the app on our website.

Network configurations

From To Port Protocol
apd.informunity.ru FreePBXfrom application settings tab, by default 5038 tcp
apd.informunity.ru Browser8081 wss
Browserhttps://marketplace.informunity.ru/ 443 https
* apd.informunity.ru (5.189.230.59)